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A recent article in the Wall Street Journal talked about Lars Dalgaard, chief executive of SuccessFactors, a software company based in San Mateo, California. As a young man working his way up the ranks of a consumer products company, Mr. Dalgaard was so nasty to his subordinates that a coach had to pull him aside and tell him to be more considerate. Today he has changed his ways and even instituted a "no jerks" rule at his company. He asks his employees to be "brutally honest" with him concerning how his behavior affects them. In addition, posters about his company's "no jerks" rule are hung throughout the workplace. As a result, SuccessFactors has won awards for being one of the best places to work in its region. This is what happens when you take action to solve the "jerks" problem instead of tiptoeing around it. - Ross Reck
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