Ross Reck and Associates

Account

Maintaining Personal Relationships Is High-Touch, Not High-Tech- While electronic communication makes it possible for us to exchange information rapidly, it falls short when it comes to the caring and feeding of personal relationships.
The Secret to Getting People To Listen To You- The secret to getting another person to hang on your every word is simple--talk about them.
You Get Noticed When You Do The Right Thing- Doing the right thing makes you look good and it energizes those around.
Listening: The Key To Winning Friends And Influencing People- It's hard for most of us to fathom, but those around us really don't want to hear us talk about ourselves.
Avoid Saying The Wrong Thing At The Temptimg Moment- Part of our interpersonal success is tied to saying the right thing at the right time. But an even larger part of that success is tied to our being able to avoid saying the wrong thing at the tempting moment.
A Life Lesson: Give Advice Only When It's Asked For- Every now and then, you'll come across someone who is struggling while trying to solve a problem that you already know how to solve.
Gaing Experience Is All About Learning From Our Failures- Few people will argue with the old adage that, "Experience is the best teacher." Experience is all about trying something new, failing, learning from that failure and then trying again until you get it right.
If You Decide To Follow Your Dream, Don't Expect Encouragement From Others- When you share with those around you that you're getting ready to follow your dream--change careers, start your own business, go back to school--don't expect them to tell you to go for it.
Small Acts Of Kindness Have A Large Impact- Last week, a friend of mine named Elaine, parked her car in the parking ramp a short distance from the elevator.
During Difficult Times, We Still Need To Make Time For Others- During difficult times, it's easy to get wrapped up in our own needs and concerns and forget all about the needs of those around us.
A Management Lesson From GM And Chrysler- Chrysler and GM will emerge from bankruptcy with completely new looks. The logic is that the new Chrysler and the new GM will be in a much better position to compete companies like Toyota.
A Management Lesson From GM -
Why Not Take The Fast Track Out Of This Recession?- Far too many business executives are using the state of the economy as an excuse for doing nothing to get us out of this recession.
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American Business Executives Need To Take The Fast Track Out Of This -
Following Your Passion Is Far More Rewarding Than Chasing The Money- Last Wednesday I attended my daughter Nancy's graduation ceremony at Arizona State University.
People Prefer Verbal Reconition- It's a straight forward relationship: If people are not recognized for their hard work, they stop woring hard.
Abuse Has No Place In Modern Management Practices- Several subscribers have let me know that they were offended by the faux foul language contained in the YouTube video that Harry Paul and I had produced to promote Instant Turnaround!
Senior Management Has More Impact On Discretionary Effort Than An Employee's Immediate Boss!- It’s a long held belief that the immediate boss has the most influence over how much discretionary effort an employee is willing to apply toward his or her job.
During Difficult Times, Leadership Makes All The Difference- Many people tend to use the terms "management" and "leadership" as if they're interchangeable.
The Secret To Achieving Your Dream: Hang In There Just A Little Longer- The road to achieving your dream is usually long and difficult with numerous obstacles and setbacks along the way
The Secrets Making Your Dreams Come True- All of us have dreams, but not everyone's dream comes true.
We All Need To Play More--Especially Now- USA Today recently ran a review of a new book written by Dr. Stuart Brown, a 76 year old psychiatrist, titled, Play: How it Shapes the Brain, Opens the Imagination and Invigorates the Soul.
Being Nice Is Really A Very Selfish Act- Some people mistakenly believe that being nice is the expenditure of time and effort to benefit someone else.
Kindness and Humor: The Keys To Navigating Difficult Economic Times- During these difficult economic times, we have stressors in the form of bad news coming at us from many directions—the television, newspapers, the internet, people we know who have lost their jobs or had their house foreclosed as well as concern for the future of our own jobs.
Kindness and Humor: The Keys to Navagating Difficult Economic Times- During these difficult economic times, we have stressors in the form of bad news coming at us from many directions—the television, newspapers, the internet, people we know who have lost their jobs or had their house foreclosed as well as concern for the future of our own jobs.
Managerial Insights From Job Interviews- My wife has conducted a fair number of interviews in recent years. One of the questions she always asks is: "What kind of supervisor do you prefer?"
Fun Is A Necessary Ingredient For A Highly Productive Workplace- Having fun at work suffers from an image problem; hence it gets no respect. It implies that you're goofing off or screwing around instead of attending to the business at hand.
It's Not Failure That People Fear, It's Criticism- It's a fact of life; if you follow the crowd, you'll never be highly successful.
Worry: The Most Unproductive Of All Human Activities- Even though we know it does no good, most of us are prone to worry--especially during these difficult economic times when so many people are losing their jobs and homes.
Keeping An Even Keel During Difficult Times- During these difficult economic times, more and more people are saying they're stressed out.
Respect and Camaraderie: The Keys To Building A Winning Team- The Arizona Cardinals are this year's amazing sports story.
Want to Add Some Zest to Your Life? Start a Thinkubator Group- It's long been said that two heads are better than one. Even better than that is a group of 6-8 people who regularly get together to kick ideas around.
How To Be Happy During Tough Economic Times- Recently, I was walking across the parking lot toward the Trader Joe's near my home.
Saying Thank You Does Far More Than Make You Feel Good- Most of us grew up being told that saying "thank you" and counting our blessings were the right things to do.
Failure Is The Most Direct Pathway To Success- Many people have a strong aversion to taking risks because they're afraid they might fail.
Why Not Make 2009 The Happiest Year Of Your Life?- If you want to make 2009 the happiest year of your life, all you need to do is to follow the advice of Og Mandino.
The Best Holiday Memories Are Created By The Things You Do, Not The Things You Buy- For a number of years, my wife conducted gift making workshops during early December. During these workships, she would poll the participants as to their most cherished holiday memories.
The Holiday Season Is The Perfect To Repair Strained Relationships- With all the good will that gets passed around during the holiday season, it's the perfect time to repair any strained relationships you may have in your life.
'Tis The Season To Be Extra Nice To Retail Clerks- As the holiday shopping season heats up, malls and stores become more and more crowded which dramatically increases the stress levels of many shoppers.
Simple Execution Of The Basics Pays Off Big Time- This week's Reminder is a success story is from a subscriber in Monterrey, Mexico. It contains numerous lessons for achieving success.
Here's An Automotive Bailout Plan That's Second To None- SUMMARY: Give $10,000 cash back directly to every consumer who buys a new General Motors, Ford, or Chrysler car within the next six months. 25 billion divided by 10 thousands buys two million, five hundred-thousand cars.
Micromanaging Undermines Your Success- Micromanagers tend to think that managing is all about pointing out the mistakes of their subordinate employees, making minor decisions for them and, in some cases, even doing their thinking for them.
Leaders Don't Listen Enough- Recently, John Wooden, former UCLA men's basketball coach who won ten NCAA championships was interviewed by Fortune magazine on the subject of leadership.
Most Of Us Have A Lot To Be Thankful For Part II- A hit and run driver left me and my bicycle on the side of the road.
Now is a Good Time to Count Your Blessings- It's difficult to pick up a newspaper of turn on the television without being bombarded with bad news about the economy.
Giving Up Your Authority Can Make You A Great Leader- In a recent issue of the Wall Street Journal, Nucor Corporation took out a half-page add to honor their former CEO who passed away in 2002.
Most Of Us Have Much To Be Thankful For - As I was standing in a check-out line at Target recently, I noticed that the checker was a woman who was quite elderly.
A Simple Greeting Can Have a Powerful Impact On Others- Taking responsibility for your attitude puts you in control of your feelings and thoughts. By expressing your positive attitude, you can make someone’s day, which will make you feel good as well. It’s a win-win situation.
A Little Extra Effort Can Have A Huge Impact- Recently, Harry Paul, my coauthor, called a Bank of America branch to discuss one of his accounts.
We Need To Take Responsibility For Our Attitude- Recently I was passing through a security check point at the Phoenix airport. As a security employee was checking my driver's license, I asked how his day was going.
Improving Your Popularity At Work- Some people, when they accomplish something at work, feel a strong need to tell others about it.
Bosses Who Say "Thank You" Get Better Performance Reviews- As a boss, you can't make yourself successful. Instead, your success is determined by the efforts of the people who work for you.
Everyone Needs A Positive Nudge Once In A While- Too often we are bogged down by today's incessant burden of work and the negativism of the media.
The Road To Success Is Paved With Failures- Many people are afraid to try new things or take chances because they're afraid they might fail.
Fun Is A Key Component Of A Productive Workplace- We've all hear the cliché: "If you're having fun, you can't be working."
Fun is a Key Component of a Productive Workplace-
The Executive Lie- The biggest executive lie in the world goes something like this: "Our people are our most important resource."
Bad Bosses Drive Away Good Employees- The biggest single reason good employees leave their job is the treatment they recieve from their immediate boss.
A Positive Way to Get Noticed by Your Boss- Some people attempt to get noticed by their boss by calling attention to themselves--things they've accomplished, places they've been, things they own, people the know and so forth.
Setbacks Enable You Look At The World Through A New Set Of Eyes- Setbacks--those unfortunate events that impede our progress toward our goals--can be frustrating, as well as stressful and painful.
The Rougher The Road, The Quicker The Journey To Success- It's the roughest road that usually leads to success. Why? Because it's loaded with new challenges and experiences that enable you to learn, grow and expand your comfort zone.
Sage Advice For Achieving Your Dream: Hang In There- The road to achieving your dream is usually long and difficult with numerous obsatcles and setbacks along the way.
You Can't Soar With The Eagles Unless You're Willing To Take Risks- Letting go of things that are familiar, comfortable and secure is one of the hardest things for many people to do--it's called taking a risk.
Great Leaders Are Humble, Not Arrogant- Author, Jim Collins, conducted research on leaders who were able to take there respective companies from being "good" to being "great."
When You Stop Growing, You Stop Being Happy- Some of the happiest people I know are the ones who never stop learning and never stop trying new things.
You Must Have Loyal Employees Before You Can Have Loyal Customers- Most companies have the goal of building a loyal base of customers who come back again and again and enthusiastically refer new customers to them.
Acts Of Kindness Can Cancel Out Anger- When someone does something to make you angry, the last thing on your mind is to be kind to that person.
Always Behave As If Your Mother Were Watching- I had just boarded my connecting flight and was headed home. As I settled into my seat, I looked up and saw a famous business author/guru and his wife board the plane.
How To Turn A Boss Around--A Subscriber's Advice- Last week I asked you to share your advice concerning how to turn a boss around. The response below is full of excellent advice:
How To Turn A Boss Around- Recently I've received a number of emails that go something like this: "I work hard, but my boss doesn't ever seem to notice all that I do."
An Example Of A Great Reminder System- Saying "thank you" to someone for a job well done or paying them a compliment energizes that person which, in turn, makes you a more effective team leader, supervisor or manager.
Don't Let A "Garbage Truck" Ruin Your Day- Many people are like garbage trucks. They run around accumulating garbage in the form of frustration, anger, resentment and disappointment.
Life Is About Giving; Not Taking- Over the years, I've had a number of people tell me that life is a game of "give and take."
You Might As Well Embrace Change Because It's Going To Happen Anyway- It's truly amazing how many people resent even the smallest of changes.
An Example Of An Effective Manager- I have been reading the manuscript of your new book Instant Turnaround. The concept is so simple, yet it's amazing how most people do not understand it or have time for it.
Happiness Is A Journey, Not A Destination- The biggest lie on the planet is: When I get what I want, I'll be happy.
Many People Have Forgotten What It Takes To Have Fun- A number of studies have shown that many people are happier and more fulfilled in their offices than they are in their own homes.
Carrying A Grudge Is A Very Costly Activity- People who carry grudges don't seem to understand the high personal costs they suffer as a result.
Stop Thinking And Start Doing- Many of us tend to over-think things rather than do them.
Turn Your Customers Into Your Sales Force- Now available as a PDF Instant download for only $10 using any major credit card or your paypal account.
Every Day Is Special, So Make Sure You Treat It That way- For over seven years Regina Brett was a columnist for the Beacon Journal in Akron, Ohio. During that time she was diagnosed and successfully treated for breast cancer.
It's Never Too Late To Change- Early in 2007, Tom Coughlin, head coach of the New York Giants of the National Football League, was in danger of losing his job.
What Do I Do When I Get There? by Rod Collins- This book is an excellent guide for first time managers land supervisors.
Speed of Trust by Stephen M.R. Covey- Speed of Trust by Stephen M.R. Covey
A Lesson In Happiness From The Happiest Places In The World- A recent issue of "The Wall Street Journal" reviewed a book titled "The Geography of Happiness."
Negative People Are A Luxury That Most Businesses Can't Afford- Negative people who make nasty comments to belittle or supress those around them are a tremendous drain on the productivity of a business.
The High Cost Of Poorly Trained Supervisors- In their book, The Invisible Employee, Adrian Gostick and Chester Elton estimate the cost of employee turnover in America to be 1.7 trillion dollars annualy.
We Are Born To Be Kind- Recently I read a book titled The Power of Kindness by a world renownd transpersonal psychologist named Piero Ferrucci.
A Proven Formula For Success- While nearly everyone has an opinion on what it takes to achieve success, there are very few proven formulas. Thomas J. Watson, the founder of IBM offers us this one:
We Need To Give Failure More Respect: Success Can't Be Achieved Without It- One of life's more interesting paradoxes is this: Almost everyone wants to be a success while almost no one wants to fail. At the same time, it's the lessons we learn from our failures that pave the way to our successes.
As A Boss, You Can't Say Thank You Too Often- Some managers can be downright stingy when it comes to doling out "thank you's" to their employees for a job well done.
Planning for Positive Results - Anticipate What the Customer Wants from You- In order to give a customer those things that are going to motivate him to give you what you want in return, you have to know what his wants and needs are. Unfortunately, research shows that anticipating another person's wants and needs is not something most of us do well.
Planning for Positive Results - Know What You Want from the Customer- Again, this step might seem obvious, but it's one of those things that many people in selling do not do well.
Planning for Positive Results - Identify the People Who Stand Between You and Success- Those who stand between you and success (or failure) are the people you need to take through all four steps of the PRAM Model.
Planning for Positive Results - Clarify the Results to be Achieved- As trite as it might sound, it is this activity that focuses and crystallizes the rest of the planning process.
Planning for Positive Results - Introduction- Several years ago, I had the opportunity to listen to a speech given by the vice-president of marketing for a large food manufacturing and distribution company.
PRAM: The Universal Formula - Applying the PRAM Model to Selling- The next four chapters focus on the how-to's of each of the four steps of the PRAM Model as they relate to successful selling.
PRAM: The Universal Formula - Maintenance- Once an agreement has been formed and both parties part company with a solid commitment to follow through, there is still much that needs to be done.
PRAM: The Universal Formula - Agreements- Once the relationship is in place, the next step in the process is forming a Win-Win Agreement.